Return and Exchange

Yale is committed to improve development quality products for all customers. If customers would like to return goods which bought from yalesmart.com, you can change or return the product within 7 days from the date of receive. Please contact us at 02-102-2064 on business days and hours: Monday to Friday(except public holidays) Saturday and Sunday: 08.30 to 17.30 hrs. Or by email: support.my@yalesmart.com. For replacement products depend on the product in stock at that time and after the request is approved, we reserve the right to change the product 1 time per 1 order per 1 bill only.

To change or cancel order please contact us at 02-102-2064 on business days and hours: Monday to Friday(except public holidays) Saturday and Sunday: 08.30 to 17.30 hrs. Or by email: support.my@yalesmart.com (Please inform us 7 days in advance before shipping or installation date)